Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Salon 809 LLC ("Salon 809," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from shop.salon809.com (the "Store").

3.1 INFORMATION WE COLLECT

Information you give us:

  • Contact details, such as your name, email address, and phone number

  • Billing and shipping addresses

  • Order details, such as the products you buy

  • Payment information. Payments are processed by our payment providers. We do not store your full card number.

  • Messages you send us, including photos you send for a return or exchange request

  • Reviews, photos, or other content you choose to post on the Store

Information collected automatically:

  • Device and browser information, IP address, and general location

  • How you use the Store, such as pages viewed and items added to your cart

  • Information collected through cookies, pixels, and similar technologies

3.2 HOW WE USE YOUR INFORMATION

We use your information to:

  • Process, ship, and deliver your orders, and prepare local pickup orders

  • Send order confirmation and shipping update emails

  • Remind you about items left in your cart

  • Ask you to review products you purchased

  • Communicate with you about your orders, returns, and exchanges

  • Respond to your questions and provide customer service

  • Send you marketing emails or text messages, if you have agreed to receive them

  • Show you ads for Salon 809 on other websites and social media

  • Improve the Store and understand how customers use it

  • Prevent fraud and keep the Store secure

  • Comply with our legal obligations

3.3 HOW WE SHARE YOUR INFORMATION

We share your information only as needed to run our business, including with:

  • Shopify, which hosts our Store

  • Payment processors, to process your payments

  • Shipping carriers, to deliver your orders

  • Email, text message, and marketing service providers

  • Analytics, advertising, and sales channel partners, such as Google (including Google Analytics, Google Ads, Merchant Center, and YouTube), Meta (Facebook and Instagram, including Instagram Shop), and TikTok

  • A product reviews provider, to collect and display reviews

  • Our salon management and booking system, to keep product inventory and customer records up to date

  • Government authorities or others when required by law, or to protect our rights, customers, or business

  • A buyer or successor if our business is sold or transferred

Some of this sharing happens directly between our Store and these partners' systems, such as through pixels and server-side connections.

We do not sell your personal information for money. We do share some information with advertising partners to show you relevant ads. You can opt out as described below.

3.4 COOKIES AND TRACKING

We use cookies, pixels, and similar tools to make the Store work, remember your cart and preferences, understand how the Store is used, and measure and personalize ads. You can control cookies through your browser settings and the cookie and privacy banner on our Store. Blocking some cookies may affect how the Store works.

3.5 MARKETING MESSAGES

We send marketing emails only to customers who have opted in to email. We send marketing text messages only to customers who have given separate consent to receive texts. Consent is not a condition of purchase.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. You can stop text messages by replying STOP. We will still send you messages about your orders.

3.6 YOUR CHOICES AND RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Delete your personal information

  • Opt out of targeted advertising

  • Receive a copy of your information

To make a request, contact us at orders@salon809.com. We may need to verify your identity before completing your request. We will not discriminate against you for exercising your rights.

3.7 DATA RETENTION

We keep your information for as long as needed to fulfill orders, process returns, maintain our business and tax records, resolve disputes, and meet legal requirements.

3.8 SECURITY

We take reasonable steps to protect your information. However, no website or online transmission is completely secure.

3.9 CHILDREN

The Store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

3.10 SALON SERVICES AND FRANCHISE LOCATIONS

This Privacy Policy applies to the online Store. Salon 809 locations are independently owned and operated, and information collected for salon services, memberships, and packages is handled under those locations' practices and the Salon 809 Terms and Conditions at salon809.com/terms.

3.11 CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

3.12 CONTACT

Salon 809 LLC

7816 Central Avenue

Hyattsville, MD 20785

Email: orders@salon809.com

Phone: (301) 316-9488